Client & Project Overview
A boutique hospitality group operating 18 luxury hotel properties unified fragmented IT systems under Confiable 24/7 Managed IT Services.
Business Challenge
Constant guest Wi-Fi outages, unmonitored POS terminals, and fragmented IT vendor contracts across 18 hotel properties.
Confiable Solution & Architecture
Confiable Technocraft delivered 24/7 Managed IT Services, centralized RMM monitoring, Intune device care, and SLA-backed helpdesk.
Implementation & Approach
Standardized network firewalls, deployed remote monitoring agents across all POS devices, and established single-point IT vendor governance.
Results & Practical Outcomes
Cut guest IT outages by 60%, improved POS terminal reliability, and provided 24/7 SLA support across all properties.
Why It Worked & Key Benefits
60% Reduction in IT Downtime
Proactive RMM monitoring catches network and POS faults before guests notice.
99.9% Guest Wi-Fi Uptime
Managed wireless firewalls deliver uninterrupted connectivity for hotel guests.
24/7 SLA Helpdesk Support
Hotel staff receive 24/7 technical support for POS and booking systems.
Single Vendor Accountability
Confiable manages all third-party ISP and hardware vendor escalations.
